Call Center and Telephone RFM and Automated Telemarketing Broadcasts

We have automated broadcast telemarketing technology and can reach an entire city of 100,000 or more population in just a few hours of broadcasting. You can also personalize each message individually to each home owner with their first and last name and other variable parts in the telephone message. Our technology can distinguish between a home answering machine or a live person pick-up at the dialed telephone number.

 An appropriate message is then played to the home owner with their permission-based OK. This is great for charitable or political campaigns! Our rates are all inclusive of any Long Distance charges. We can telephone your existing customer base as well.

Using caller information from your company’s PBX and telephone system or from reports from your telecom supplier we can conduct analysis of your company’s telephone traffic.

This is largely important to determine the RFM of callers but also to identify potential areas of cost savings and potential sales. Often potential customers  place inquiry calls into your company but do not return to complete the order. Our methods identify prospects that expressed an interest in your products and will give your sales force a second chance to secure an order.

By using our analytical methods we can flag potential danger signs in callers such as repeat callers for customer service or backorders. These can illustrate early warning signs for your internal processes and reduce potential churning of dissatisfied callers.

We are familiar with call centre and order desk requirements and can consult with your telecom provider to enhance your information gathering capability. Knowing who called and in what frequency and time frame will make your company better to capitalize on previously lost orders from prospects that disappeared.